You can create a customer account with us in one of two ways. Prior to ordering, you can click on Login along the top right side of the page which will pop up the account login/registration page. Enter your information under the Registration portion on the right and your account will be set up prior to placing your first order. Or if you prefer to set up the account while ordering, simply proceed from your shopping cart and you'll have the option to register your account at checkout.
No problem! You can simply reset it anytime. Please click on Forgot My Password on the Login page, then follow the prompts to reset it. If you're still having trouble you can always email or live chat with us for further password reset assistance.
That depends on the product. We try to keep our minimum quantities to...well...a minimum. However, most of our stock products do have minimum package quantities (such as 50 or 100 pieces). This allows us to keep pre-packaged quantities on hand and ready to ship quickly, saving you time and money. For our custom printed products, some do have quantities, but the majority of our personalized name tags and badges can be ordered as little as one at a time! If you have any questions about minimum orders, please contact us and we'll see what we can do to accommodate.
The photos shown on our website are provided as a general representation of our products. If you need your order to match exactly what is shown online (the style of the fasteners, the layout and placement of the fasteners, slots, or holes, colors, etc...), please contact us for confirmation. Unfortunately, our photos may not match exactly what is in our stock at all times, but we'll do our best to accommodate your needs. Additionally, due to variances in computer monitors and device screens, actual products may vary slightly than your actual physical product (whether stock or custom printed).
No, we don't currently have any printed catalogs. The majority of our products can be found on our website, however, our printing and manufacturing capabilities are endless. So if you're having trouble finding just the right product, please feel free to contact us to discuss your custom project.
Yes! All of our pricing listed online is for our end users. You don't need to open an account or do anything special - just place your order and pay by check or credit card.
Custom products: Production times do vary per each custom product you order. If you have a date that you need your custom order by, we recommend that you tell us your in hands need ahead of time and/or choose expedited shipping at checkout. That way we are informed up front and can do our best to meet or exceed your needs.
Once you log into your account, click on the My Account tab along the top menu bar, then View Orders. Here you can view all your orders and their current status, as well as print your invoice and view tracking information once available.
Since our website update in June 2021, all orders placed before that time are unfortunately no longer available to view online. However, we do still have a record of every order you've placed so we're able to look up any details pertaining to these orders when needed. If you have questions about past orders, please use the live help to chat with us.
Any time you need to change or cancel an order, please contact us immediately via live chat, email at sales@lonestarbadge.com, or call (512) 357-2261. Changes and cancellations will depend on whether your order is for stock products or custom products, as well as how long it has been since you placed the order. Typically stock orders ship out the same day and we're unfortunately unable to cancel them once they've been shipped. It may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our production stage.
For most of our products, we do our best to offer customization without any set up fees.
Any time you need to change or cancel an order, please contact us immediately via live chat or call (512) 357-2261. Changes and cancellations will depend on whether your order is for stock products or custom products and how long it has been since you placed the order. Typically stock orders ship out the same day and we're unfortunately unable to cancel and refund them once they've been shipped. It may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our layout or production stages. Please contact us as soon as you know you need to cancel or change your order, whether for stock or custom products, so we can minimize the possibility of fees.
Unfortunately, no. Our prices change as our costs change. Many factors, some beyond our control, can affect the prices of our products. We have no choice but to pass these costs along to our customers. What all this means is that the price listed online when you ordered was the current price for that item, except in the case of official written quotes from us, which are good for 7 business days from the date of quotation (unless otherwise noted). Prices are subject to change without notice.
The quickest way to quote your order is to add all your items to your online shopping cart. Make sure to select all the options you prefer, such as colors, fasteners, production times, etc., because these options may affect your cost and will be reflected in the shopping cart. And don't worry, you can remove or clear items from your cart if you change your mind on some or decide not to proceed at all. There's no obligation to purchase and we won't ask for any personal information until you're ready to finalize and submit your order.
If you would like to pay using a Credit Card, simply enter your card information at checkout and your card will be automatically charged at the time the order is placed. We'll require you to enter the card type, card number, the expiration date, and the security code (the 3-digits located on the back of Visa, MasterCard, or Discover, or the 4-digits located on the front of American Express).
We typically require pre-payment on all orders you place, unless you have an established credit account with. To set up a credit account, please contact us via live chat to get started or give us a call.
Name list are entered or uploaded online at time of order. If this is not possible, please contact us via live chat or call us.
We do not accept separate artwork files created for each name badge, nor do we accept names and/or titles as font that has been converted to curves. If you feel an exception is warranted, please contact us to discuss. Additional charges may apply.
Yes, our system creates a proof for you at the time of order.
We have a database of thousands of fonts so we typically have more common font styles on file. If we don't have the specific font you prefer, we should be able to get a very close match and will notify you if a substitution is recommended.
Typically our artwork department works best with "vector" files. These are files that can be reduced and enlarged in size without any "jagged" edges or loss of quality. This also allows us to work with your PMS (Pantone) colors. Common vector formats are .cdr, .eps, and .ai, which are produced in programs like Adobe Illustrator or CorelDraw.
The Pantone Matching System (PMS) is a color system shared world wide by those in the graphic industry. If your company has specific logo and artwork guidelines, it's possible they'll require any custom printed products to use the PMS color matching system to ensure brand consistency.
Yes! With every new custom product order, your proof is created by the system at the time of order.
Yes, our system will do that automatically.
Every time you place an order for custom printed products, we save the layout you approve during your initial order in your account. To reorder one of these products, first log into your account, then click on Reorder Custom Products along the top menu bar.
While we definitely do sell to resellers, we don't offer any additional discounts due to our already low profit margins. We are instead committed to offering all of our customers the most competitive pricing for identification products that we can and offer quantity discounts for bulk ordering. If you are a reseller and looking to order in bulk for your customer or have a budget that you're working with, you're welcome to reach out to us. Sometimes we can work with you to custom quote exceptionally large orders and will do our best to find just the right products within budget for your customers.
No, we are not.
As soon as we receive your return package, we will review the order and issue the appropriate refund right away (minus any restocking and shipping fees where applicable). It can typically take up to 3-4 days for the refund to be credited to your account, but that also depends on your bank. We will send you a confirmation as soon as the refund is issued, then you will need to follow up with your bank with any further questions.
Custom-printed items (custom-manufactured items) can not be returned or refunded.
Stock items may be returned unopened and unused within 30 days with an RMA.
Custom-manufactured products cannot be returned, refunded, or exchanged. If you're unhappy with the quality or workmanship of your custom-manufactured product, or if you think there has been an error with your order, please call our customer service team.
We strive for 100% accuracy when shipping orders, but we, unfortunately, do make occasional errors. It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible. If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com so we can make it right.
We will gladly ship your order outside of the United States. However, we unfortunately have no control over charges for duties and taxes. Those amounts are determined once your order reaches your destination country. All fees are to be borne by the recipient. Please contact your local customs office for further information.
Absolutely! We're located in Central Texas, mid-way between Austin and San Antonio. If you're close by and would like to pick up your order, you can enter our address in the ship-to fields at checkout (301 Quail Run, Martindale, TX 78655). This will allow you to choose the "Local Pick Up" option. Once we have your order ready, we'll contact you when it's time to head over and pick it up.
We currently use UPS and USPS Mail as our shipping carriers. The shipping cost for your order is determined by the weight of your order and your ship-to location based on UPS and USPS daily published rates for the shipping method you select.
Yes! When placing your order online, just enter your shipper's account number at checkout. Please note that if using a FedEx ground account, your order may be delayed by a day or two.
Delivery dates and transit times will depend on the production time you selected (if a custom product) and the shipping method. After the production time is complete or your stock product is ready to ship, your order will ship according to the shipping method you selected when ordering. We're located centrally in Texas, so most UPS and USPS standard shipping methods (Ground/First Class Mail) should arrive in about 3-5 days. If you chose one of the expedited methods, you can expect your order to arrive within the specified time frame (see time frames below). Please note that if you don't receive your order when expected once shipped, you'll have to reach out to the shipping carrier for further instructions.
"Gauge" refers to the approximate thickness of the vinyl material used to construct our badge holders.
A frame is available with some of our personalized name badges. It's a plate that your name badge sits into for added strength and a more professional appearance. It's offered in both silver and gold, but only for select sizes. Please note that if you choose to use a frame, you won't be able to use a backer.
Our 30-day return policy covers our warranty issues for the most part. However if one of our products seems faulty and it is after the 30-day return policy we will try to help you within the fullest of our abilities. Please contact us to discuss your product quality concerns.
Our stock products are any products that can be shipped without customization. There typically are minimum order quantities (usually 100, sometimes less depending on the product), but are usually available to ship right away since they aren't personalized with your artwork or specific options.
A custom product is anything that can be personalized prior to shipping. It isn't just pulled from our inventory and shipped like our stock products, but can be customized with your artwork, as well as specific fastener, size, color, and other options to fit your company's needs. Typically custom printed products have a minimal lead time, but a lot of them are available with low or no minimum order quantities (depending on the product type).
Generally speaking, no. This goes for printing as well. Since we don't know the specific makeup of your item, we can't ensure that it will be compatible with our engravers and/or printers.
Additionally, we have a minimum order fee of $100 for any walk-in and/or custom projects.
